Standard deliveries from Orchidya are delivered between 9am and 5pm Monday through Saturday for business destinations and 8pm for residential destination. Deliveries are carried out by Brisqq our partner courier. Delivery costs will vary depending on the receivers postcode. Our staff will be happy to quote you a delivery price via telephone or email.
On Valentines Day, Mothers Day and other such annual occasions when demand for flower delivery is at its highest throughout London, Orchidya does not guarantee a time for delivery. Orchidya will schedule delivery with our couriers for the earliest available time and will prioritise places of work to ensure that delivery is completed before close of business. In order to ensure that delivery to a commercial address may be completed before 5pm, the order must be received by 9am on the day. Orders placed after this time cannot be guaranteed to reach the intended destination before close of business.
For residential addresses, delivery at peak times will be made by 10pm.
For occasions when delivery cannot be completed due to factors outside of Orchidya’s control, orders may be rescheduled but shall not be eligible for refund.
Please note that although Orchidya makes every effort to ensure for the safe delivery of your order, we employ the delivery services of third parties and are therefore unable to fully guarantee for the safe delivery of either glass, porcelain or ceramic when delivered outside of the London area. Such elements are therefore transported at the customers own risk.
You have the right to cancel an order within a reasonable time but before the order becomes a “Started Order”. We classify a “Negative Order” as any order which is cancelled after an order has started to be made up – preparing the order (a “Started Order”) . Customers can cancel an order by contacting us. We may cancel any order and will inform you once this has been done. You will not be charged for any orders which have been cancelled in accordance with this clause. Any payment made prior to an order being cancelled by us will usually be reimbursed using the same method as used to pay for your order. Any order cancelled after it becomes a “Started Order” will be charged to you. Orchidya alone will determine whether an order is a Started Order or not.
EXCHANGES – (Orchids & Plants Only)
Orchidya stocks only premium quality products, sourcing plants & orchids (and flowers) only from reputable and trusted suppliers. As we are unable to control the environment into which any perishable goods may be placed once delivered, beyond the 1 hour time limit of notification subsequent to delivery, we are unable to offer refunds.
Any orchid plant purchased at the regular price (excluding items purchased on offer) which fail within 7 days of the purchase date may be exchanged for a replacement orchid of the same variety and value IF the plant is deemed to have failed due to it is own inherent biology. In the event that the orchid has failed due to detrimental external/environmental factors e.g. incorrect watering, excessive temperatures etc, no refund will be issued. Our expert team will investigate and determine the best solution on a case by case basis. A receipt will be required for all exchanges.