Privacy & Cookies
Orchidya uses the latest technology to protect your credit and debit card details, and does not release personal information to any other company outside of Orchidya.
By using these security methods, other visitors to the site are prevented from accessing or viewing your personal information at all times.
Your personal details
Your privacy is important to us, which is why we will never release your personal details to any company for mailing or marketing purposes (although we reserve the right to disclose this information in the circumstances set out below). We treat all of your personal information as confidential and keep it on a secure server.
When we may use your personal details
To provide you with the best possible service, we’d like to keep you up-to-date with a range of products and services provided by Orchidya. This may include news of special events, promotions, product launches and catalogues. As we are constantly looking to improve our services, we may occasionally contact you for research purposes by post, telephone, SMS text messaging and /or email. You can choose not to receive further information from us by clicking the relevant boxes during registration.
You have the right to request a copy of any information about you we hold at any time, and also to have that information corrected if it is inaccurate.
This does not affect your rights under the Data Protection Act 1998.
Using this website and your personal details
You do not have to provide any information to us to use this website. However, certain sections of the site or facilities within the site may not be accessible if you choose not to share essential information with us.
When you shop with Orchidya we will ask you to submit, and will collect, personal information from you, including: your name, email address, billing address, delivery address, telephone number, product selections, and credit card/other payment information. We, and our third-party advertisement and content providers, may collect information about your internet connection and website-use, e.g. the URL you came from, IP address, domain type, browser type, the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered on our website (User Information). We may collect this information from registered and unregistered users. We use this information to help us make improvements to our website and online services.
Any personal information you provide to us (or which is available on public registers) and any User Information from which we identify you is held in accordance with the registration we have with the Information Commissioner’s Office. We use your information for the following purposes only:
– For statistical purposes to improve this website and the services we offer.
– To provide you with relevant content and advertisements.
– To administer this website.
If you have chosen during registration to receive notification of products or special offers that may be of interest to you, then we may use your personal information to send you these notifications by telephone, email or in writing.
We may disclose your personal information and /or User Information if we are asked to do so by the police or any other regulatory or Government authority investigating suspected illegal activities.
So that you can make full use of the personalised features on our website, your computer, mobile phone or other devices (all referred to here as device) will need to accept cookies.
You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this), but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.
How to manage cookies
Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.
However, if you wish to restrict, block or delete cookies from Orchidya, or any other website, you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.
Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.
When you are on Orchidya you may notice that there is content from other websites, for example a video from YouTube. We may also provide you with the opportunity to share information with others using social networks such as Facebook. We add this content from time to time to improve the user experience. As a result, you may be sent cookies from these other websites. Orchidya does not control these cookies and we suggest you check these third-party websites for more information about the cookies they use and how you can manage them.
Further information about cookies
If you wish to learn more about cookies in general and how to manage them, visit aboutcookies.org.
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