Orchidya offers delivery services to Central London. Please contact us directly if you wish to deliver fresh flower bouquets or orchid plants outside of London, and we will make every effort to assist you.

Same-day delivery is available from Monday to Saturday* in the London area. If you’re looking for a Sunday delivery, make sure to place your order before 2pm on Saturday UK time.

Our standard delivery hours are between 9am and 6pm for business addresses, and until 8pm for residential addresses. For special requests, such as delivery outside these hours or for a specific time slot, please contact us at info@orchidya.com or 0203 302 1539.

If you place an order on Sunday, expect delivery the next day (Monday), unless you’ve made other arrangements with us in advance.

National Bank Holiday orders will be delivered on the next business day unless agreed otherwise in advance.

We take extra care to make sure your delivery arrives on the date you’ve chosen. Please make sure that someone will be available at the delivery address during the delivery time.

To ensure a smooth delivery experience, kindly provide any specific instructions for delivery, such as preferred delivery times or safe drop-off locations, in the “Order Notes” section at the bottom of the checkout page.

All delivery prices include VAT at the current rate unless stated otherwise. Deliveries are carried out by our partner courier, Brisqq. Delivery costs may vary depending on the recipient’s postcode. To get a quote for delivery, please contact us via phone or email.

Please provide us with a valid email address to stay updated on your order status. To ensure that your order is delivered to the correct location, please double-check that the address and phone number provided are accurate. If the recipient is not available to receive the delivery within 15 minutes of our driver’s arrival, the delivery will be marked as “failed,” and the delivery fee will still apply. We will try to leave the flowers in a secure location or with a neighbor. However, if this is not possible and the recipient cannot be reached, the driver will have to return the flowers to Orchidya, and the associated fee will be charged.

During peak London flower delivery times such as Valentine’s Day, Mother’s Day and other annual occasions, we cannot guarantee a specific delivery time. We will schedule delivery with our couriers as soon as possible, prioritizing places of work to ensure delivery before close of business. For orders to be delivered to commercial addresses before 5pm, they must be placed by 9am on the day. Orders received after this time may not arrive at the destination before the end of business hours. Delivery to residential addresses will be made by 10pm. If delivery cannot be completed due to circumstances outside our control, we will reschedule the delivery, but refunds will not be issued.

While Orchidya takes every possible measure to ensure the safe delivery of your order, please note that we rely on third-party delivery services and cannot guarantee the safety of fragile items such as glass, porcelain, or ceramic when delivered outside of the London area. Such items are transported at the customer’s own risk.

Delivery Charges from our location (WC1E 7DB)

0 km – 2km: £7 + VAT (£8.40)

2.01 km – 5km: £9.16 + VAT (£11)

5.01km – 7km: £11.50 + VAT (£13.80)

7.01km – 10km: £17.08 + VAT (£20.50)

10.1km – 11km : £20 + VAT (£24)

11.01km – 14km: £25 + VAT (£30)

Cancellations

If you cancel your order at least 72 hours before the delivery date, you will receive a full refund. However, if you cancel your order less than 72 hours before the delivery date, when the florists have already ordered the materials for your order or already started making it, the cancellation will not be eligible for a refund.

Customers can cancel orders by contacting Orchidya. On a case by case basis, we reserve the right to agree to cancel any order and will inform you once this has been done. You will not be charged for any orders which have been cancelled in accordance with this clause. Payment made prior to cancellation will be reimbursed using the same method used to pay.

Exchanges

Orchidya sources only premium quality plants, orchids, and flowers from reputable and trusted suppliers. As we are unable to control the environment into which any perishable goods may be placed once delivered, exchanges or refunds are not available.

We strive to deliver the highest quality flower bouquets and plants to our customers. Our delivery drivers are instructed to carefully inspect the condition of the goods before handing them over to you. In the unlikely event that the goods are found to be damaged or faulty during the delivery process, we will investigate the issue and take appropriate action, which may include offering an exchange. If your order is eligible for exchange, we will arrange re-delivery to be made in the next available time slot.

It is important to note that once the delivery has been made and you have received your goods, we are unable to offer a refund or exchange. We recommend that you inspect your goods immediately upon delivery to ensure that they are in good condition. If you have any concerns or issues with your order, please contact us as soon as possible and we will do our best to assist you. Please note that any queries regarding refunds or exchanges will be reviewed on a case-by-case basis, and our decision on such matters will be final.

Regularly priced orchid plants (excluding items purchased on offer) that fail within 7 days of purchase may be exchanged for a replacement of the same variety and value only if the plant is deemed to have failed due to it is own inherent biology. In the event that the orchid has failed due to detrimental external/environmental factors e.g. incorrect watering, excessive temperatures etc, no exhange will be offered. Our expert team will investigate and determine the best solution on a case by case basis.  A receipt will be required for all exchanges.

Refunds

If you cancel your confirmed order within the specified time limit (at least 72 hours before the delivery date), you will receive a refund. However, once we start preparing your order, we cannot offer a refund. Our bouquets are bespoke, and for items that were ordered specifically and cannot be resold, no refund will be given.

It is important to note that once the delivery has been made and you have received your goods, we are unable to offer a refund.

If the intended recipient refuses an order, the customer will not be refunded. If an order cannot be delivered due to circumstances outside of Orchidya’s control, such as a hospital not accepting flowers or an incorrect delivery address, the customer will not be refunded. It is the customer’s responsibility to ensure that all delivery details are accurate prior to the delivery date.

In cases where a refund is disputed, Orchidya will review each case individually and seek a fair resolution. However, Orchidya’s decision on such matters will be final.